Outpatient Clinic

Opening doors to mental health services for youth and family

For more than 30 years, the OLV Human Services Outpatient Clinic has been a beacon of hope for youth and families facing mental health challenges. We provide care and counseling for children, adolescents, and adults with behavioral, emotional and psychiatric difficulties of varying levels of severity.

Licensed therapists work with the support of a board-certified psychiatrist to provide person-centered services for children and adults. Treatment plans are custom-tailored and may include individual therapy, family therapy, and group therapy, as well as medication management. 

Our program serves a number of school districts and provides services through satellite clinics in the Buffalo Public School System.



Outpatient Clinic Highlights

  • Located at 790 Ridge Road in Lackawanna and 3950 East Robinson Road in Amherst.
  • Open daily:
    • Monday-Thursday: 9 a.m - 6 p.m.
    • Friday: 9 a.m. - 5 p.m.
    • Saturday: 9 a.m. - 1 p.m.
  • Short waiting time for appointments ... we can accomodate you in 1-2 days!
  • Regulated by the Office of Mental Health and the Joint Commission on Accreditation of Healthcare Organizations

Outpatient Program Highlights

  • Licensed therapists skilled in many areas of work with children and families including:

- Anxiety

- Grief

- Bullying

- Sexuality

- Parenting



- Depression

- Trauma

- Abuse

- Communication Difficulties

- Divorce


- Bipolar Disorder

- Self-Esteem

- Domestic Violence

- Sleep Problems

- Step Families

  • Therapists have advanced training in areas such as trauma-informed therapy, play therapy, art therapy, self-psychology, cognitive-behavior therapy and sexual-abuse treatment.
  • Team approach to collaborate on individualized treatment plans.
  • Medication management, closely monitoring prescriptions, doctor visits, etc.
  • Mental health emergency contact through Spectrum CARES.
  • Participation with various insurance plans, including Medicaid.
  • Referrals are made to Health Homes, CFTSS, HCBS and additional services as needed.

Contact Us

Dealing with a non-medication-related crisis after hours and need to speak with a clinician? Call the after-hours line at (716) 200-2412.

Please call 911 if someone is at an immediate risk of hurting him/herself or others.  Use Spectrum CARES for mental health emergencies (see below).

  • Mental Health Emergency Contacts:
    • Spectrum CARES - 882-4357.  Service providing crisis phone counseling and emergency outreach for child and adolescent mental health issues with 24-hour availability.
    • Crisis Services - 834-3131.  Service providing crisis phone counseling and emergency outreach for adult mental health issues with 24-hour availability.
    • Erie County Medical Center.  Psychiatric Emergency Room (CPEP) - 898-3465 or 898-3389

For more information, please call us at (716) 828-9651!


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