Residential Treatment Facility

State-of-the-art with care from the heart

Our newly-built Residential Treatment Facility – located in Lackawanna - has the most current features and technology for resident safety, complementing the special care provided by our dedicated and experienced staff. We take a person-centered approach to serving those with interpersonal, emotional, psychiatric, social, family or educational issues. We create a tailored plan of treatment based on specific goals of the resident.

While the (RTF) is on the cutting edge for resident safety and well-being, it is also designed to be home-like in a therapeutic environment. Note, the term “home-like”, not “like home”. That’s because our goal with every resident is to help them get back to their own homes, care-givers and communities as soon as possible.


Virtual Tour

Program Highlights

• Inpatient services provided through the New York State Office of Mental Health

• Caring for youth ages 12 to 21 from across Western New York

• Serving those with interpersonal, emotional, psychiatric, social, family or educational issues

• Multi-disciplinary team includes psychiatrists, psychologists, social workers, recreational therapists, nurses, school personnel and administrators

• Therapists trained in Eye Movement Desensitization and Reprocessing (EMDR) therapy

• Ratio of four staff members to one resident including behavior techs, therapists and counselors
  • Recreational activities including health and fitness programs

• Fostering a culture of accountability, integrity, respect and teamwork

• Discharge planning and transition services to help residents return to their community

• Highly integrated with other services through OLV Human Services including educational and vocational programs

• Residents have access to the Baker Victory dental clinic, highly experienced in special needs patients



Campus Highlights

• Modern campus designed specifically for residential treatment

• 28 bed capacity with suite arrangement to enhance privacy

• Modern cafeteria for communal meal times

• Common living areas

• Recreation area with a variety of activities

• Outdoor garden and patio areas

• Fully equipped kitchen available for families to prepare meals and eat together

• Family room for family engagement and involvement in private setting

  Safety Features

• 24-hour surveillance and security

• Specialized furnishings including rounded, cushioned and flexible designs for patient safety

• Rounded handles, flexible towel bars and other features in shower and bathroom areas

• Family visitation is supervised and facilitated on the campus



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