Resource Directory

Chemical Dependency

Beacon Center
Provider of outpatient alcoholism and substance-abuse treatment services for both chemically dependent persons and the significant others in their lives. Amherst: (716) 831-1937  Buffalo: (716) 853-0243

BryLin Behavioral Health System Outpatient substance use disorder care is provided for adolescents and adults in Williamsville. (716) 633-1927.

Horizon Health Services
Provider of outpatient mental health and substance abuse services.  (716) 831-1800 (Central Referral)

Lake Shore Behavioral Health
Provider of treatment and rehabilitation services including outpatient mental health and substance abuse programs.  (716) 884-0888 (Central Referral)

Mid-Erie Counseling and Treatment Services
Provider of mental health and substance abuse programs for all ages.  (716) 895-6700 (Central Referral)

Renaissance House
Provider of long-term residential chemical dependency services and after-care services for youth (ages 12-18).  (716) 827-9462

Spectrum Human Services
Provider of outpatient mental health and chemical dependency programs.  (716) 662-2040 (Central Referral)

TLC Health Network
Provider of a wide variety of acute, primary health care services including mental health and chemical dependency programs.  (716) 947-0316

Emergency Services

Spectrum CARES
24-hour service providing crisis phone counseling and emergency outreach for children and adolescents focused on mental health issues.  (716) 882-4357

Buffalo General Behavioral Health Emergency Services
Emergency mental health services including crisis intervention treatment, referral and linkage staffed 24 hours daily.  (716) 859-7190

Child Advocacy Center
Comprehensive services for children who have been or are suspected to have been sexually abused.  (716) 886-5437

Compass House Emergency Shelter
Emergency shelter for youth (12-17 years old) as well as a 24-hour crisis help line. (716) 886-0935

Crisis Services
24-hour service providing crisis phone counseling and emergency outreach for adult mental health issues and sexual assault.  (716) 834-3131

ECMC Comprehensive Psychiatric Emergency Program (CPEP)
24-hour psychiatric emergency program providing integrated primary and mental health services.  (716) 898-3462

Family Justice Center
Comprehensive services for families affected by domestic violence including the provision of temporary safe housing.  (716) 558-7233

Haven House
Emergency shelter for women and children affected by domestic violence.  (716) 884-6002


Erie County Domestic Violence Hotline
24-hour support to enable victims of domestic violence to find safety and access appropriate services.  (716) 862-4357

Family Support Services

Baker Victory Services Family Advisory Board
Serves as a bridge between the staff of BVS and clients, families, and/or guardians. The advisory board's mission is to maintain an active and visible role representing the needs of all groups.  (716) 828-9500

Cornerstone Manor
Emergency shelter for single women and families seeking protection from domestic violence.  (716) 825-0761

Families' Child Advocacy Network
Parents and care-givers who are committed to helping advocate and support families going through similar challenges. (716) 884-2599

Mental Health Association of Erie County Child and Family Support Program
A group of parents, grandparents and foster parents raising children with emotional and/or behavioral problems that provides individuals with the opportunity to talk, listen and learn about related feelings and issues.  (716) 886-1242 x326

Parent Network of Western New York
Provides education and resources for professionals and families of individuals with special needs (birth through adulthood).  (716) 332-4170

Information Referral

2-1-1 Western New York / Central Referral Services
Provides 24-hour-a-day, 7-day-a-week access to information & trained referral specialists. Dial 2-1-1 or (888) 696-9211

Baker Victory Services Family Advocate
Provides consultation to families in the BVS Mental Health Programs, helps navigate the Special Education system and provides linkage to community services.  (716) 828-7206

Erie County Early Intervention
Intake and evaluation services for children from birth to age three that may have a disability or condition that affects development.  (716) 828-6374

Gay and Lesbian Youth Services of Western New York
Offers a variety of opportunities and services for gay, lesbian, bisexual, transgender and questioning youth (ages 14-21).  (716) 855-0221

Mental Health Association of Erie County
Support, comfort and direction for individuals and families living with mental illness.  (716) 886-1242

New York State Office of Mental Health
Hotline for those with questions about mental health services and those seeking a mental health service provider.  (800) 597-8481

OPWDD Front Door (Region 1 Western New York)
Source of information regarding accessing services for individuals with intellectual deficits and developmental disabilities. (800) 487-6310

Developmental Disabilities Alliance of Western New York
Agency designed to give individuals, family members, community organizations and school district personnel information regarding services and community supports for those with developmental disabilities.  (716) 877-7007

Reporting Abuse & Neglect

NYS Justice Center for the Protection of People with Special Needs
24-hour-a-day hotline to report the abuse and neglect of individuals with disabilities.  (855) 373-2122

Erie County Social Services Department of Adult and Senior Adult Protection
To report neglect and abuse of adults (ages 18 and older) whose condition or circumstances make them vulnerable to abuse, neglect and/or exploitation by others.  (716) 858-6901

Child Abuse Hotline
New York State Child Protective Services hotline to report instances of neglect and abuse -- available 24 hours a day.  (800) 342-3720

Kids' Helpline
Providing around-the-clock information and an immediate response (if needed) on a variety of issues related to youth.  (716) 834-1144


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